❓ Help & Questions

We’re here to make your experience with PurrNest simple and stress-free.
Below are answers to the most common questions from our customers.

If you need anything else, reach out to us anytime at
📧 support@getpurrnest.com

🐱 Product Questions

What is the PurrNest Scratch & Play Box?

The PurrNest Interactive Cat Scratch & Play Box is a durable, eco-friendly cardboard scratcher designed to give indoor cats a dedicated space to scratch, play, and relax while helping protect your furniture.

Will my cat actually use it?

Most cats are naturally drawn to the texture and shape of corrugated cardboard. Some cats use it immediately, while others may take a little time to explore. Placing it in a spot your cat already enjoys usually helps.

Is it suitable for kittens and adult cats?

Yes. PurrNest is suitable for kittens, adult cats, and even multi-cat households.

What is it made of?

PurrNest is made from pet-safe, recyclable corrugated cardboard designed to be durable and appealing to cats.

🚚 Shipping Questions

Where do you ship from?

All orders ship from our U.S. warehouse.

How long does delivery take?

Orders typically arrive within 3–5 business days after processing. Tracking information is provided once your order ships.

Do you ship internationally?

At this time, we ship within the United States only.

🔁 Returns & Support

What is your return policy?

If your cat doesn’t love PurrNest, you may request a return within 14 days of delivery, as long as the item is unused and in original condition.

For full details, please see our Shipping & Returns page.

How do I start a return?

Email us at
📧 support@getpurrnest.com
with your order number and reason for return, and we’ll guide you through the process.

My order arrived damaged. What should I do?

If your order arrives damaged or defective, contact us within 48 hours of delivery and include photos. We’ll make it right.

📧 Still Need Help?

We aim to respond to all inquiries within 24 hours.

📩 support@getpurrnest.com
🌐 www.getpurrnest.com

🐾 Thank you for choosing PurrNest

We appreciate you trusting us to help make your cat’s indoor life happier and more comfortable.